Equine Veterinary Practice Manager Required!

Veterinary Practice Manager Required- Pontefract, West Yorkshire.  

Ridings Equine Vets is currently recruiting for a full-time Veterinary Practice Manager to join our rapidly growing Equine Veterinary Practice situated in Darrington, near Pontefract, West Yorkshire. We are looking for someone with strong IT, HR and business management experience to help take the practice forward and increase in size and performance. 

The successful candidate will have a key role in the development of the practice and review and improve our existing management processes, you must have a strong ability to identify the need for change and initiative to take the practice to the next level. You will be responsible for the day to day running of the practice, leading and managing our team and ensuring a high level of service is provided. The role is a mix of HR, finance and business management and sales and marketing.

Previous management experience is essential with proven experience of leading and managing people. Excellent interpersonal and administration skills are required as well as strong IT and HR skills. 

 

Job responsibilities will include:


Overseeing the day to day running of the practice

Understand the application and maintenance of office equipment and train staff in these areas

Ensure excellent client service is maintained at all times

Engage with and motivate the team

Develop and implement effective communication practices within the team

Organise and conduct team meetings

Conduct employee inductions, appraisals and exit interviews

Staff training, development and disciplinary procedures

Recruitment of new staff

Prepare and oversea staff rotas

Develop and implement staff job descriptions and staff performance targets and measures

Review and create new SOPs, policies and protocols 

Ensure the practice is abiding to current employment law

Ensure the practice has a sound health and safety policy and procedures, carry out a review and implement changes

Prepare, review and evaluate practice manuals and protocols

Set and enforce effective credit control, monitoring debtors, arranging payment plans, leasing with debt collection agencies and small claims courts. 

Dealing with account queries 

Checking invoicing and billing is accurate

Negotiate discounts with suppliers

Managing client complaints 

Managing website updates, overseeing social media marketing and email marketing 

Identifying and initiating marketing initiatives

Plan and coordinate promotional events

Regular reviews of business and financial performance trends

Assist in development of the ongoing practice business plan, marketing plan and staff development plans. 

Vehicle fleet management

Attendance at veterinary and management CPD events

 

 

Skills required include:

 

Experience in leading and managing a team of people

Record of managing sales/marketing in a professional environment and monitoring targets

Understanding of financial analytics and business performance with experience of improving profit and loss

Excellent IT skills

Proven leadership skills and ability to motivate a team of people and deal with conflict

Sound knowledge of HR and experience of managing people and processes

Negotiation skills

Excellent organisational and administrative skills

Knowledge and ability to implement HS, COSH and employment law 

 

Please note experience of veterinary practice is NOT essential for this position. 

 

 

Competitive salary commensurate with experience and qualifications. Typical working hours are 40 hours per week, 9-5pm Mon-Fri. This position requires some flexibility and may include occasional weekend work. Start date August 2016. 

 

Apply in writing with CV and covering letter to Jenny Staddon, Ridings Equine Vets: info@ridingsequinevets.co.uk

Closing date Friday 8th July 2016.


Written By: Jenny Staddon

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