We are searching for a highly motivated and enthusiastic individual to join our friendly team as a Veterinary Receptionist on a full time basis working in our fast paced office environment to help facilitate the smooth running of the reception and maintaining our high levels of client service.
Within this role, you will be responsible for being part of the office team to deliver exceptional customer service to our lovely clients. Our clients expect the best and we aim to give them more! Answering the telephone and dealing with clients will be the mainstay of your role in addition to responding to all other methods of client enquiries such as emails, text messages and messages via social media. You will need to deal with a huge variety of client emotions from grief to frustration and will also be responsible for some administrative duties.
You will work closely with the rest of the office team in order to help us ensure our practice is operating efficiently and we are achieving our objective of delivering exceptional veterinary and client care. You will be able to work under your own initiative and capable of meeting deadlines as well as being part of a friendly supportive team.
This post requires an individual with great communication skills, organisation skills, very high attention to detail and previous experience of customer service.
Salary £9.00 – £10.00/hour depending on experience, 42.5 hour week Monday – Friday, 1:4 Saturday mornings 9-12pm.
Requirements for the role
Previous experience in customer service
Basic horse care knowledge
GCSE Maths and English Grade C or above
Proficient IT skills including Microsoft word and excel
Proficient in use of the various social media platforms including Facebook, Instagram and Twitter
UK driving licence and own car which you may be required to use for work purposes from time to time
How to apply
Please email Rachel@ridingsequinevets.co.uk with CV and Covering Letter clearly evidencing your skills and experience against the above job description and specifications. Please note that only candidates that include a covering letter, CV and meet the requirements set out above will be considered for this role.
The deadline for applications is 5pm on Wednesday 30th September.
Shortlisted candidates will have a brief telephone interview followed by a face-face interview on Tuesday 6th October 2020.