We are searching for a highly motivated and enthusiastic individual to join our friendly team as a Veterinary Receptionist on a part time basis working in our fast paced office environment to help facilitate the smooth running of the reception and maintaining our high levels of client service.
Within this role, you will be responsible for being part of the office team to deliver exceptional customer service to our lovely clients. Our clients expect the best and we aim to give them more! Answering the telephone and dealing with clients will be the mainstay of your role in addition to responding to all other methods of client enquiries such as emails, text messages and messages via social media. You will need to deal with a huge variety of client emotions from grief to frustration and will also be responsible for some administrative duties.
You will work closely with the rest of the office team in order to help us ensure our practice is operating efficiently and we are achieving our objective of delivering exceptional veterinary and client care. You will be able to work under your own initiative and capable of meeting deadlines as well as being part of a friendly supportive team.
This post requires an individual with great communication skills, organisation skills, very high attention to detail and previous experience of customer service.
Salary £8.50 – £9.25/hour depending on experience, 22.5 hour week split over Monday – Friday on 8.30am-1pm shifts and 1pm-5.30pm. 1:4 Saturday mornings 9-12pm.
Requirements for the role:
Previous experience in customer service.
Basic horse care knowledge
GCSE Maths and English Grade C or above
Proficient IT skills including Microsoft word and excel
Proficient in use of the various social media platforms including Facebook, Instagram and Twitter.
UK driving licence and own car which you may be required to use for work purposes from time to time.
Answering the telephone and booking appointments and dealing with customer enquiries
Monitoring and responding to emails
Arranging sympathy cards and flowers for clients following euthanasia
Handle and resolve customer queries and disputes over invoices
Enrolling new clients on the health plan scheme
Generating and sending customer invoices
Responding to text messages on the office mobile
Dealing with messages on social media platforms
Prepare prescriptions for patients
New client follow up phone calls
Collection of overdue debts by telephone, email and letter
Following up on missed recalls
Sending appointment reminders
Invoicing and uploading lab reports onto client accounts
Organising CPD, travel and accommodation
Recording and dealing with client complaints as per the company policy
Uploading documents to client accounts
Monitoring the stock levels of stationary and re ordering when required
Recording and typing up minutes of office and team meetings
Doing the daily post office run if required
Opening and directing incoming mail
Assisting with organisation of client talks and events
Typing up documents
How to apply
Please email Rachel@ridingsequinevets.co.uk with CV and Covering Letter clearly evidencing your skills and experience against the above job description and specifications.
Only candidates that meet the requirements for the role will be considered for this position, the deadline for applications is 5pm on Friday 28th August.
Shortlisted candidates will have a brief telephone interview followed by a face-face interview on Tuesday 1st, Thursday 3rd September or Friday 4th September 2020.
To enquire informally, please call Rachel on 07747 771182.