Ridings Equine Vets are searching for an experienced Financial Administrator to join our growing practice in Lumby, South Milford.
About Us
Ridings Equine Vets is an equine only veterinary practice based in Yorkshire. We aim to deliver exceptional client care to horse owners in our area both at their own yards and at our practice base. We have 8 equine vets that provide a service 24/7 including routine work, dentistry, lameness investigations, stud work, gastroscopy and much more. With in-patient facilities we are well equipped for horses to come to us for investigations, but all our equipment is also fully mobile for our ambulatory service.
The practice was established in 2013 and has grown rapidly. All the team love horses and strive to be the best we can possibly be by aiming for exceptional service, being caring and compassionate and working together as a team.
The Role
We are searching for a highly motivated and enthusiastic individual to join our friendly team as a Veterinary Financial Administrator. Who will work in our fast paced office environment to help deliver high levels of client care while ensuring the practice is financially efficient.
Within this role, you will be responsible for all aspects of office administration including but not limited to: Invoicing, debt management, managing insurance claim submissions, banking reconciliations, production of monthly financial reports, along with assisting the reception team during busy periods.
You will work closely with the Office Manager and Vets in order to help us ensure our practice is operating efficiently and we are achieving our objective of delivering exceptional veterinary and client care. You will be able to work under your own initiative and capable of meeting deadlines as well as being part of a friendly supportive team.
Job Responsibilities include but are not limited to:
Financial Administration
Generating and sending customer invoices
Debt Management: Proactively chasing debts by telephone and tracking progress
Processing Insurance Claim Submissions
Tracking and Chasing Insurance Documentation and Related Payments
Inputting BACS Payments for Clients and Insurance Companies
Reconciling daily BACS, cheques, cash and card payments
Preparation and submission of the quarterly VAT return when required
Production of monthly financial management accounts when required
Handle and resolve customer queries and disputes over invoices
Reception Duties
Answering the telephone and dealing with customer enquiries
Booking appointments
Processing payments, allocating and updating client accounts
Generating prescriptions and preparing medication for clients
Recording and dealing with client complaints as per the company policy
General Administration
Monitoring and responding to emails, WhatsApp/text messages and social media
Overseeing the Practice vehicle management
Organising CPD, travel and accommodation when required
Assisting the Clinical Director and Office Manager when required
Scribe and produce meeting minutes and oversee actions
Other general administrative duties
This post requires previous administration experience and to be an individual with great problem solving skills and very high attention to detail. You will have well developed organisational and planning skills and be able to demonstrate an ability to successfully communicate with clients and associates. You will be confident speaking to members of the public on the phone and offer excellent customer care at all times.
Knowledge of horse care is preferred but not essential for quick learners.
Full time 40 hour week Monday – Friday with 1:4 - 1:6 Saturday mornings 9-12pm. with time back in lieu or paid. Salary £26,000 - £28,000 per year
Requirements for the role
Previous experience in office administration/customer care
GCSE Maths and English Grade C or above
Proficient IT skills including Microsoft word and excel
UK driving licence and own car as our location is fairly remote
How to apply
Email: karen@ridingsequinevets.co.uk
We will not be able to progress your application without a covering letter. Only candidates that meet the requirements for the role will be considered for this position.
To enquire informally, please call Karen on 07747771182.
We regret that due to the high volume of applications we are unable to acknowledge every application personally. Please bear in mind that if you are selected for interview, we will contact you within 14 days of the closing date.
