We regularly see horses with choke – including a couple recently, so here is some information for anyone who wants to know more!
What is choke?
Choke is any condition – usually a blockage – that stops food and saliva passing
An exciting opportunity has arisen for a highly organised, capable and efficient administrator/receptionist for our growing equine veterinary practice based in Lumby, West Yorkshire. We are a rapidly growing team and take pride in putting our clients and their horses first. We aim to provide the highest standard of veterinary care for horses and make sure our clients feel we are putting their needs first. Customer care is at the heart of what we do. If you are cheerful, unflappable and able to multi-task with good equine knowledge and highly developed administrative and organisation skills with excellent attention to detail then we would love to hear from you.
- Assisting reception team with answering the telephone promptly and efficiently and dealing with customer enquiries, including booking appointments.
- Generating and sending customer invoices
- Monitoring and responding to emails
- Manage the customer insurance claims process
- Proactively chasing debts to ensure payment
- Providing assistance to Practice Principal and Office Manager when required
- Processing of BACS payments
- Taking payments from clients over the phone and in person
- Ensuring any messages for vets are passed on and clients are responded to
- Generating prescriptions
- Sending appointment reminders
- Opening incoming mail
- Recording and dealing with client complaints as per the company policy
- Uploading documents to client accounts
- Doing the daily post office run if required
- Assisting with the organisation of client talks and events
- Managing vehicle maintenance and servicing, fuel and insurance
- Organising sponsorship for practice events and for events sponsored by the practice
- Typing up documents
- Performing monthly price comparisons with other practices and mystery shopping
- Keeping good records
- Excellent telephone manner
- Proven experience in an administration position or similar role
- A-levels or equivalent education
- Proficient IT skills including use of Microsoft Office and Microsoft Excel
- Solid communication skills both written and verbal
- Highly organised with an ability to multi-task and work under pressure
- Work to a high standard under your own initiative
- Knowledge of horses and basic horse management
- Knowledge of the local area and geography including the ability to read a map
- You must hold a full clean driving licence and be prepared to use your car for work related use
Salary £18,200, Monday -Friday 9am – 5pm and 1:4 Saturdays.
How to apply
Please email with CV and Covering Letter clearly evidencing your skills and experience against the above job description and specifications to Rachel@ridingsequinevets.co.uk.
The deadline for applications is 5pm on Friday 24th January.
The gastroscopy clinics will be on the 21st and 31st of January and cost £100 including sedation (and VAT!) – to book your horse in please phone/text us on 07747 771182 or email us at firstname.lastname@example.org
2020 is just around the corner! Every year we make new year resolutions which invariably last a few weeks then they are forgotten! This year, instead of resolutions I’m making a plan. I’m going to plan how I can make sure my two horses Charlie and Clover have a healthy, sound and peak performing year
Colic is a word that puts the fear of god among horse owners. Although we see colic cases all year round, winter often has a peak especially when the weather gets really cold. So, what should you do if you horse gets colic? Here is my top 10 do’s and don’ts:
It’s time to start thinking about encysted redworm and what that means for our horses and their worming programmes. Being one of the most serious types of worm infection it’s important to know the facts!
This week we’re preparing for our Autumn Client Talk on wounds and first aid and I’ve been reflecting on the wounds I have attended this year. I realised that owners probably don’t realise that what they do to the wound prior to the vet arriving on the scene can have a dramatic effect on the outcome. While we will have some great tips on what you should do I think what NOT to do is far more important, so here goes…
This time of year can bring lots of stress and worry for us with bangs and flashes sending our horses into a state of fear and distress. Even the calmest horse may be put out by the unusual noises or smells of a bonfire. It seems like it can be never ending with displays and fireworks every single night for a matter of weeks, and we have it all to come again at new year as well. So what can you can to help minimise potential stress and injuries to your horse?
Sadly it is that time of year again! As we are out on yards the presence of rugs appearing, covered up greys and squelching can mean only one thing…. mud!
This weeks blog will be focusing on mud fever- with a few tips and tricks for prevention and management!
We were having a discussion last week at the practice about colic surgery and it got me thinking. About 1 in 10 cases of colic will require surgery and it can be a very emotional and stressful time if you are in this position so it’s really important to understand the facts and have thought about what you might do before you are in this position. Hopefully you will never need to use the information but it’s important to be prepared for your horse just in case! Thanks to the university of Nottingham who have produced this helpful article about critical cases: